The client: a private aesthetic medicine center in Helsinki.
They had been spending €5,000–€6,000 per month on social media ads. In just a few months, the total ad spend had crossed €20,000.
And the result?
Tens of thousands of clicks — with great cost-per-click and high CTR.
But… almost no sales.
On the surface, everything looked fine. Videos and images were polished and persuasive. Reports were filled with “positive” numbers.
But the real business metrics — appointments and revenue — remained stagnant. The owners were understandably frustrated. They saw the clicks. But they couldn’t connect them to actual patients.
And when they compared the ad platform reports with Google Analytics, the truth was even worse:
- Out of nearly 5,000 ad clicks, only 1,256 users actually reached the site.
- The remaining 3,744 clicks simply disappeared. No explanation. No trace. No results.
The clinic offered top-tier procedures like Emsculpt, Emface, and Emsella, plus an online shop with professional injectable products.
Their audience had both intent and ability to pay. But there was a gaping hole between advertising and actual revenue.